Delivery Information

Our shipping options are as follows:

  • Free postage for cart total above $50
  • Free delivery within 5km radius

Please note we offer free delivery anywhere within 5 square kms or a flat rate of $15 postage to anywhere in Australia guaranteed within 2 business days.


Shipping Information

FP uses Australia Post for all deliveries. All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.

Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.

FP will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, Father's Day and some catalogue promotions. Contact us for more information.

Most Prescription orders will be dispensed and dispatched the same day the actual prescription is received Monday to Friday. Please allow sufficient time for delivery via Australia Post of your prescription medicines so you do not run out. We recommend to allow 7 days for delivery or 10 days in remote areas. If sending a prescription to us also allow appropriate time for the prescription to reach us and for the order to be sent back. Allow extra time in peak delivery times for Australia Post such as the Christmas/New Year and Easter periods and for Public holidays.


Postage and handling for domestic orders

Standard Australia Post shipping within Australia

Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).

FLAT RATE SHIPPING - Australian Orders

Less than $50

$50 or more - CWH



Shipping Times



Standard Parcels
(business days)


Melbourne metropolitan
VIC country

1 day
1-2 days


Sydney metropolitan
NSW country
Canberra metropolitan

1-2 days
2-3 days
2-3 days


Brisbane metropolitan
South East QLD
Central QLD
Far North QLD
Far North QLD (Islands)

1-2 days
1-2 days
2-3 days
2-4 days
8-10 days



3-4 days


Adelaide metropolitan
SA country

2 days
3-4 days


Darwin metropolitan
Alice Springs
NT country

4 days
4-5 days
8-12 days


Darwin metropolitan
Perth metropolitan
WA country

4 days
1-2 days
1-4 days


Express Post within Australia

Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).


Less than $50

$50 or more



* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.

eRx Express